Communicating with the customer

 

Call a customer

You may need to contact a customer regarding their booking. To do this:

1. Go to the booking

2. Click on the customer you want to call

3. Click the Call icon

 

     

Let a customer know you are on your way

It’s important to let your customer know your estimated time of arrival for a job, whether you’re on time or running a little late. To do this:

1. Go to the booking

2. Click I’M ON MY WAY

3. Enter your estimated time of arrival

4. Click Ok, this will send an automated SMS message to the customer

 

 

Let a customer know you have arrived

It’s great to keep customers in the loop. If you want to let a customer know that you have arrived at the site of the job, you can do so easily by following the below steps:

1. Go to the booking

2. Click I HAVE ARRIVED

3. The app will ask if you want to let the customer know that you’ve arrived, click Confirm to send an automated SMS message to the customer.