New Job Requests – App

New job requests

You will receive a new job request whenever the office assigns a booking to you. You can accept or decline a job request via the app or web, and it is your responsibility to do so immediately. While the booking request is pending, it will be tentatively booked in your calendar to avoid double booking. New booking requests will instantly appear on your calendar. If you reject a booking, it will disappear from your calendar, allowing the office staff to assign it to another available subcontractor. If you accept a booking, the system will automatically update the booking status to accepted and it will remain in your calendar.
   
View new  job request details
You can view the information of the booking before you decide to accept or decline a job request. To do this:
1. Go to Bookings
2. Click New Booking Requests, this will take you to a list of all new job requests
3. Click on a job request to view the details of the booking
Accept a booking
If you receive a booking request that you are able to do, it’s your responsibility to accept the job to secure the booking in your calendar. You then hold responsibility for that booking. You and your client will both receive a booking confirmation email and SMS. To accept a job via the app:
1. Go to Bookings
2. Click New Booking Requests, this will take you to a list of all new job requests
3. Click on a job request to view the details of the booking
4. Select Accept at the top of the page

 

Decline a booking
If you receive a job request that you are unable to do, it’s your responsibility to decline the booking immediately, so that the booking is removed from your calendar and can be assigned to another subcontractor. To decline a job via the app:
1. Go to Bookings
2. Click New Booking Requests, this will take you to a list of all new job requests
3. Click on a job request to view the details of the booking
4. Select Decline at the top of the page
5. Provide a reason for declining the request by selecting an option from the list
6. Click Submit
Job acceptance rate
Your job acceptance rate is calculated by the number of jobs you have accepted, out of the total number of jobs that have been assigned to you. While subcontractors have the option to decline jobs they are unable to do, please be aware that declining jobs continuously and without good reason will reflect an unreliable work ethic and may affect the number of job requests you receive in the future. Therefore, it is in your best interest to keep your acceptance rate as high as possible to receive more booking requests.
Please Note: Any jobs cancelled by your clients will not affect your job acceptance rate.
Get more job requests
If you are not receiving the number of booking requests that you expected, you should make sure your calendar is up to date and reflects your current availability as you will only be assigned jobs on the days/hours that you are available to work. The office will assign jobs to you that are in your area and require the service(s) that you offer. You will receive more job requests if: your ratings & rankings are high and your job acceptance rate is high, so it’s important to focus on your performance if you want to increase your number of job requests.
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