Tiling Contractor Software for Tilers & Grouting Teams

Tiling Contractor Software

Tiling Contractor Scheduling Software

Run a more organised mobile tiling contractor business with smarter technician scheduling, faster customer communication, less admin, and stronger cash flow from first enquiry to final payment.

OctopusPro helps tiling contractors, property maintenance tiling teams, mobile tiling and grouting technicians, urgent tiling teams, and property tiling businesses manage the complete tiling and grouting workflow in one connected system. Schedule residential tiling and grouting jobs, tiling and grouting bookings, recurring tiling and grouting schedules, mobile tiling and grouting jobs, multi-site tiling and grouting jobs, online tiling and grouting enquiries and photo-based tiling and grout repair quote requests, recurring tiling and grouting bookings, urgent tiling and grouting service requests, and last-minute tiling and grouting enquiries without relying on spreadsheets or disconnected calendars.

Manage technician availability, customer and property profiles, service addresses, online photo-based tiling and grouting quote request details, tiling scope notes, tile type notes, grout colour notes, and site access notes, tiling and grouting history, service add-ons, forms, checklists, signatures, proof of completed tiling, tile repair, or grouting work, invoices, payments, and job completion records from enquiry through to final payment. OctopusPro also supports Online Tiling and Grouting Enquiry and Quote Request Management for online tiling and grouting bookings, customer intake calls, tiling and grouting intake calls, and digital follow-up workflows.

Tiling and Grouting Pre-Job InspectionsTiling and Grouting BookingsTiling and GroutingStrata, Real Estate, and Multi-Site Tiling and Grouting JobsMobile Tiling and Grouting JobsUrgent Tiling and Grouting Service Requests

Manage every tiling and grouting workflow from one place

  • Schedule tilers and grouting technicians, tiling and grouting jobs, technician routes, mobile tiling and grouting jobs, and online tiling and grouting bookings.
  • Store customer details, property profiles, tiling and grouting booking notes, and tiling and grouting history.
  • Automate confirmations, reminders, follow-ups, invoices, and payments.
  • Track enquiries, quotes, recurring tiling and grouting schedules, job attendance, and job completion records.

Drive Revenue and Profitability with Better Tiling Contractor Management

Increase revenue, improve tiler utilisation and crew capacity, and run a more profitable tiling contractor operation with better control over tiling and grouting bookings from enquiry to completion. OctopusPro helps you convert more leads into booked work, tiling and grouting quotes and tiling and grouting packages approved faster, improve schedule efficiency, and reduce administrative waste as your tiling contractor business grows.

Tiler, Grouting Contractor, and Crew Scheduling

Keep your tilers and grouting technicians fully utilised, reduce scheduling chaos, and run tiling and grouting bookings, mobile tiling and grouting jobs, and customer-site tiling, tile repair, and grouting jobs from one organised calendar. Stay organised and improve tiling contractor operational efficiency by managing multiple tilers’ schedules and tiling and grouting bookings from one calendar. Coordinate tiling and grouting jobs, tiling and grouting jobs, and follow-up visits while keeping customers informed and your team fully prepared.

Scheduling and Dispatch Board for Tilers, Grouting Contractors, and Tiling Jobs

Use OctopusPro’s scheduling and dispatch board to manage tiling and grouting jobs, unassigned work, and technician workloads from one live calendar. Drag and drop tiling and grouting bookings, scan tiling and grouting bookings in list view, match work to the right tiler, and keep the day running without juggling spreadsheets, whiteboards, or disconnected calendars. See Calendar – Scheduling & Dispatch, Calendar List View, and Find Availability.

Daily, Weekly, and Monthly Calendar Views

Daily, Weekly, and Monthly Tiling and Grouting Schedule Views

Get better visibility of workload, capacity, and bottlenecks so you can plan ahead instead of reacting at the last minute. Use flexible calendar views to plan tiling and grouting jobs by day, week, or month. This makes it easier to manage workload, monitor tiler and tiling or grouting job capacity, avoid scheduling conflicts, and keep your operation running on time.

Flexible Calendar Setup for Your Workflow

Flexible Calendar Setup for Your Tiling and Grouting Workflow

Schedule work more efficiently, improve visibility, and organise tiling and grouting bookings around the way your business operates. OctopusPro’s flexible calendar setup adapts to tiling contractor operations, tiling and grouting bookings, tiling and grouting visits, strata, real estate, and multi-site tiling and grouting jobs, and tiler rosters, with calendar filters, live availability, mobile tiling and grouting contractor service areas, and assignment rules that help you manage work clearly and effectively.

Google and Outlook Calendar Integrations

Reduce double booking, save admin time, and keep your tiling team aligned with Google Calendar integration and Outlook Calendar integration. OctopusPro keeps tiling and grouting jobs, availability, and schedule updates in sync, improving visibility across your team and making day-to-day scheduling easier to manage.

Make Sure Every Tiling and Grouting Service Request Is Handled Quickly and Professionally

Reduce delays, improve response times, and route every tiling and grouting service request to the right tiler more efficiently with structured technician assignment and dispatch workflows. OctopusPro helps your admin team, tiling contractor operations, and tilers and grouting technicians coordinate work through manual and automatic assignment options, real-time progress tracking, and clearer visibility from request through to completion. This gives your tiling team better control over dispatch, reduces scheduling conflicts, and helps tiling and grouting jobs move more smoothly through the workflow.

Let Tilers Accept or Decline Tiling and Grouting Service Requests

Reduce response delays, give tilers and grouting technicians more flexibility, and keep tiling and grouting bookings progressing without losing control over dispatch. With OctopusPro’s accept and decline tiling and grouting service request workflows, fieldworker tiling or grouting job request management tools, and settings to allow tilers and grouting technicians to accept or decline tiling and grouting service requests, tilers and grouting technicians can review new assignments, accept suitable work, decline tiling and grouting jobs that do not fit their availability or tiling and grouting contractor service area, provide decline reasons, and suggest alternative times when enabled. Your tiling team can notify tilers and grouting technicians by push, SMS, or email and quickly reassign declined work so tiling and grouting bookings keep progressing smoothly from dispatch to completion.

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Ready to run tiling and grouting jobs with less admin?

Start a free trial, compare pricing, or book support to see how OctopusPro can organise tiler schedules, tiling and grouting bookings, tiling and grouting pre-job inspections, quotes, invoices, and payments from one connected platform.

Tile tiler schedulingCustomer and property profilesBooking reminders

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Free trial for tiling teams

Modernise your tiling and grouting workflow without adding more admin.

Replace disconnected calendars, spreadsheets, message threads, and manual follow-ups with one organised system for tiling and grouting jobs, tiling and grouting pre-job inspections, tiling and grouting bookings, tiler schedules, quotes, invoices, payments, and customer communication.

Book more tiling and grouting jobsTurn enquiries into confirmed tiling and grouting jobs, tiling and grouting bookings, tiling and grouting packages, and mobile tiling and grouting jobs.
Coordinate tilers fasterManage technician availability, assignment, mobile tiling and grouting contractor service areas, recurring tiling and grouting bookings, and urgent tiling and grouting service requests in one place.
Improve customer experienceSend confirmations, reminders, updates, invoices, and follow-ups so customers know what happens next.
Grow with better visibilityTrack leads, quotes, tiling and grouting bookings, payments, tiling and grouting history, and job completion records as your business scales.
Tile tiler schedulingOnline tiling and grouting bookingQuotes and invoicesRecurring tiling and grouting packages

Need setup guidance?

Tell us about your tiling and grouting workflow.

Share how you manage tilers and grouting technicians, tiling and grouting jobs, mobile tiling and grouting jobs, tiling and grouting packages, and payments so the OctopusPro team can help you choose the best next step.

Automatically Match the Right Tiler to Each Tiling or Grouting Job

Improve first-job fit and service consistency, strengthen service quality, and assign tiling and grouting jobs more accurately from the start. OctopusPro helps you match each tiling or grouting job to the right tiler using a combination of skills, service types and job types, tiling, tile installation, and grouting contractor services offered, and eligibility, together with real-time availability, working hours, leave, time blocks, synced calendars, and map-based mobile tiling and grouting contractor service areas to make smarter scheduling and dispatch decisions. This is especially useful when tiling and grouting jobs need to be assigned based on both capability and real service coverage, including specialist work such as customer intake calls, tiling and grouting enquiries, online tiling and grouting enquiries, customer-site tiling, tile repair, and grouting jobs, strata, real estate, and multi-site tiling and grouting jobs, tiling and grouting pre-job inspection and appointment coordination, multi-site tiling and grouting jobs, online tiling and grouting bookings, multi-site tiling and grouting schedules.

Flexible Booking Location Types for Mobile Tiling, Tile Installation, Tile Repair, and Grouting Services

OctopusPro helps tiling contractors manage every service format from one connected system, including customer-site tiling, tile repair, and grouting jobs, mobile tiling and grouting jobs and on-site tiling visits, multi-site tiling and grouting jobs, customer-site tiling, tile installation, and grouting contractor services, and remote online tiling and grouting enquiries and photo-based tiling and grout repair quote requests. With configurable booking location types, each service can be assigned to the customer-site delivery methods it supports, so customers only see relevant booking options online. This helps reduce tiling and grouting booking errors and ensures every tiling or grouting job includes the right technician, service address, property access notes, customer instructions, and where required, photo-based estimate details.

  • Mobile and On-Site Tiling, Tile Installation, and Grouting Contractor Services — ideal for customer-site tiling and grouting visits, mobile tiling and grouting jobs, customer-site tiling, tile installation, and grouting contractor services, customer sites, commercial sites, managed properties, recurring property tiling programmes, and customer-site tiling and grouting bookings and other tiling and grouting jobs where the technician travels to the customer.
  • Customer Properties, Service Addresses, and Mobile Team Coverage — ideal for saved customer properties, service addresses, commercial sites, strata properties, rental properties, and multi-site tiling and grouting accounts where technicians attend the customer site.
  • Online Tiling and Grouting Enquiries and Photo-Based Tiling and Grout Repair Quote Requests — ideal for online tiling and grouting enquiries, remote tiling and grouting intake calls, photo-based tiling and grout repair quote requests, follow-up messages, and quote reviews, online tiling and grouting enquiries and photo-based tiling and grout repair quote requests, follow-up visits and tiling and grouting pre-job inspections handled through customer-provided details, photos, phone calls, email, or online quote request forms.

Whether your tiling contractor business operates from a customer property or service address, visits customers on-site, supports organisations across multiple properties, or manages online quote requests, OctopusPro keeps scheduling, customer communication, reminders, calendar invites, technician access and property profiles organised in one place.

Tiler-Based Scheduling, Crew Matching, and Service Assignment

Make tiling team capabilities easier to deploy, improve tiling or grouting job accuracy, and define more clearly which tilers and grouting technicians can perform which types of work. With skills-based technician assignment by tiling, tile installation, and grouting contractor services, job types, tiler experience, and eligibility, configure tiling staff profiles around the tiling, tile installation, and grouting contractor services they offer and the work they are approved to handle. This helps you assign tiling and grouting bookings based on job type, service format, service type, location requirements, tiler capability, and internal requirements, and can be extended with profile data and custom fields to record things like service formats, tiling team sizes, tiling or grouting job resource options, access requirements, or other tiling and grouting-specific criteria.

Real-Time Technician Availability

Real-Time Tiler and Crew Availability

Avoid double bookings, schedule with greater confidence, and give your tiling team a clearer view of who is genuinely available for new tiling and grouting jobs. With real-time technician availability, OctopusPro checks each tiler’s working hours and live calendar availability, including unavailable periods and breaks, so tiling or grouting job time slots reflect actual technician capacity. When enabled, it only shows customers available time slots where at least one matching tiler is available, helping you make better dispatch decisions, reduce scheduling conflicts, and keep the day running more smoothly.

Map-Based Mobile Tiling and Grouting Contractor Service Areas and Coverage Control

Prevent out-of-area tiling and grouting bookings, reduce wasted travel for mobile tiling and grouting technicians, and assign tiling and grouting jobs based on real tiler coverage. With map-based mobile tiling and grouting contractor service areas and coverage rules, OctopusPro lets you define precise territories, multiple service regions, and overlapping coverage where needed. This helps you match tiling and grouting jobs to the right tilers and grouting technicians based on actual coverage, apply a default travel radius when required, and avoid tiling and grouting bookings outside the areas you support.

Fieldworker availability finder

Tiling, Tile Installation, and Grouting Contractor Services Scheduling Software Locations

Convert more enquiries

Turn more tiling, tile installation, tile repair, and grouting leads into confirmed bookings.

Capture tiling and grouting enquiries, respond faster, send clearer quotes, and move customers from first contact to confirmed tiling or grouting job without losing details across inboxes, calendars, and spreadsheets.

Lead captureQuote-to-tiling and grouting bookingFollow-up reminders

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Optimise Your Tiling Contractor Management Software

OctopusPro is built for tiling contractors, property maintenance tiling teams, tiling and grouting providers, mobile tiling and grouting technicians, multi-site tiling teams, and appointment-based tiling contractor businesses that need better visibility, faster scheduling, stronger documentation, and a smoother customer journey. Whether you operate from a customer-site service model, offer mobile tiling and grouting jobs, provide mobile tiling, tile installation, and grouting contractor services, or run a hybrid customer-site and digital admin model, OctopusPro helps you manage the full service workflow in one connected platform instead of spreadsheets, paper tiling, tile repair, and grouting notes, customer intake sheets, and disconnected apps. Manage tiling and grouting bookings, estimates, technician scheduling and assignment, customer records, tiling and grouting history, communication, billing, invoicing, payments, and follow-up more efficiently while supporting recurring tiling and grouting bookings, customer intake calls, tiling and grouting pre-job inspections, multi-site tiling and grouting jobs, strata, real estate, and multi-site tiling and grouting jobs, online tiling and grouting enquiries and photo-based tiling and grout repair quote requests, customer-site tiling and grouting service requests, and repeat tiling and grouting workflows.

Customer and Property Profiles with Structured Tiling and Grouting Booking Intake

Collect the right tiling and grouting booking details upfront so your team can prepare tiling and grouting quotes faster, understand customer requirements, property details, and tiling and grouting requirements more accurately, and deliver more consistent repeat service. OctopusPro stores structured customer and property profiles with details such as customer name, job type, service type, tiling or grouting job preferences, preferred service format, tiling and grouting history, tiling, tile repair, and grouting notes, and custom fields, helping your team identify tiling and grouting jobs faster and manage tiling and grouting records more efficiently. See Customer and Property Profiles, Tiling and Grouting Contractor Service Addresses, and Related Records and Custom Fields.

Tiling and Grouting History and Customer Record Management

Understand customer needs faster, deliver more consistent service, and build customer trust with a complete record of every tiling or grouting job. With tiling and grouting history and record management, OctopusPro keeps previous tiling and grouting jobs, notes, attachments, invoices, and communication records in one place, helping your team track past work, support future tiling or grouting job recommendations, and provide a more transparent customer service experience.

Saved Service Locations and Required Site Selection for Repeat Customers

Saved Tiling and Grouting Locations, Customer Addresses, and Venue Details for Repeat Customers

Speed up repeat tiling and grouting bookings and reduce address errors with Saved Online Enquiry and Customer-Site Tiling and Grouting Contractor Service Addresses for multi-property customers and property managers, property managers and real estate partners, facilities managers, offices, hotels, and managed properties, and repeat customer accounts and required customer-property selection during online tiling or grouting job. OctopusPro lets you store multiple customer locations, multi-property sites, home addresses, online photo-based tiling and grouting quote request details, service addresses and access notes, and other customer-linked records in the customer and property profile, then require the customer to choose the correct location, tiling or grouting job, or property before submitting a tiling or grouting job. This is ideal for multi-property, corporate, and multi-property and property management customers, commercial tiling and grouting contractor service customers, and repeat customers who book work across multiple sites.

Saving Customer Job Sites On Profile

Digital Tiling and Grouting Intake Forms, Checklists, Property Profiles, and Proof of Completed Tiling, Tile Repair, or Grouting Work

Standardise customer intake calls, job reviews, and follow-up tiling and grouting pre-job inspections, reduce missed steps, and maintain a more professional, accountable service process with digital tiling intake forms, site inspection forms, grout repair checklists, and installation checklists. OctopusPro helps tiling contractors and property maintenance tiling teams manage customer tiling and grouting intake forms, tiling, tile repair, and grouting notes, tiling and grouting summaries, internal checklists, tiling and grouting reports, follow-up records, tiling and grouting enquiries, tiler handover notes, and job completion records in one structured workflow. Capture customised checklists, optional photos, tiling, tile repair, and grouting notes, customer approvals, signatures, and proof of completed tiling, tile repair, or grouting work or tiling or grouting job completion in a consistent format that can be completed online or offline. This helps your tiling contractor operations improve accountability, reduce mistakes, keep a clear audit trail, and stay consistent across tiling quality checks, internal process records, tiling and grouting approvals, and customer sign-off. See Forms & Checklists Overview, Using Forms & Checklists, and Digital Signatures.

Unified Tiling Contractor Management

Reduce admin, improve team coordination, and keep tiling and grouting bookings progressing more efficiently with one connected tiling and grouting management system. OctopusPro brings together tiling and grouting enquiries, quotes, tiling and grouting bookings, tiler schedules, invoices, and payments in one place, so your team can manage each tiling or grouting job more smoothly from intake to completion.

Custom Booking Statuses for Your Repair Workflow

Custom Booking Statuses for Your Tiling and Grouting Workflow

Give your team clearer workflow control, better visibility, and stronger automation across every tiling or grouting job. With custom tiling and grouting statuses for tiling and grouting workflows, OctopusPro lets you create stages such as Awaiting Approval, Awaiting Tiler Confirmation, Customer Intake Complete, Ready for Tiling or Grouting Job, On Hold, or Follow-Up Required, so each tiling or grouting job can be tracked and managed in a way that fits your process.

Tile, Grout, Tiling Materials, Equipment, Packages, and Stock Control

Reduce delays, improve pricing accuracy, and keep profitable tiling and grouting bookings progressing with tighter control over tiles, grout, adhesives, primers, waterproofing materials where relevant, tile trims, spacers, trowels, cutters, mixers, grinders, PPE, and tiling consumables, and stock. OctopusPro helps you track stock levels, organise tiles, grout, adhesives, primers, waterproofing materials where relevant, tile trims, spacers, trowels, cutters, mixers, grinders, PPE, and tiling consumables, and equipment, and add products directly to quotes, tiling and grouting bookings, and invoices, so tiling and grouting jobs are priced more accurately and less likely to be delayed by missing or mismanaged items. See the Products & Inventory guide.

Service Packages, Add-Ons, and Product-Linked Job Management

Tiling and Grouting Packages, Supplies, and Add-On Service Management

Create clear tiling and grouting packages and recurring maintenance plans for room-based packages, whole-home tiling packages, grout repair add-ons, regrouting add-ons, tile repair and grout repair, grout sealing, grout sealing, travel fees, extra technician support, job reviews, follow-up visits, and common tiling and grouting options, then link the right products, pricing rules, and tiling and grouting options to each tiling or grouting job. OctopusPro helps you organise tiling and grouting contractor service lines and tiles, grout, adhesives, sealers, tiling tools, and site supplies in a structured way so your team can prepare tiling and grouting quotes faster, upsell more accurately, and keep tiling and grouting workflows consistent. See Create a New Service and Products & Inventory.

Assign the right tiling team

Match every tiling and grouting service request to the right tiler.

Use technician availability, mobile tiling and grouting contractor service areas, tiling and grouting contractor service types, technician capacity, and tiling and grouting booking notes to coordinate residential tiling and grouting jobs, mobile tiling and grouting jobs, tiling and grouting bookings, customer-site job check-ins, and tiling and grouting service requests with confidence.

Tile tiler matchingMobile tiling and grouting jobsJob capacity

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Tiling Estimate-to-Booking, Quote, and Service Package Workflow

Create professional tiling or grouting job estimates faster, improve quote accuracy for tiling and grouting packages, and convert approved quotes into booked work without duplicate data entry. OctopusPro keeps pricing, notes, attachments, custom fields, approvals, and follow-up activity connected in one workflow from quoting through to scheduling, invoicing, and payment. See Tiling and Grouting Quote & Estimate Management, View & Manage Quotes, Accept or Decline Quotes, and Custom Fields.

Follow-Ups & Reminder Automation

Follow-Ups & Reminder Automation

Improve tiling and grouting quote conversion, reduce missed opportunities, and keep your pipeline active with more consistent follow-up. OctopusPro helps you manage manual follow-up tasks and automate reminder messages, so your team can stay on top of open quotes more efficiently.

Set a follow-up date for each tiling and grouting quote, view due and overdue follow-ups in one place, and automate reminders by email, SMS, and WhatsApp where enabled. Expiry dates can help create urgency, while reminders stop automatically when a tiling and grouting quote is accepted, declined, cancelled, deleted, or converted into a tiling or grouting job. Communication logs also give your team clear visibility into what has been sent and what still needs action. See the Tiling and Grouting Quote Follow-Up Reminder Automation guide.

Simplify operations

Modern tiling and grouting workflows without the admin overload.

Keep tiling and grouting bookings, recurring tiling and grouting schedules, property profiles, customer communication, invoices, payments, and follow-ups moving smoothly as your tiling contractor business grows.

Recurring tiling and grouting packagesTiling recordsCustomer communication

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Improve Tiling and Grouting Enquiry Conversion and Booking Rates

Turn more tiling and grouting enquiries into paying work, respond faster, and convert more leads into confirmed tiling and grouting bookings with a more organised sales workflow. With tiling and grouting enquiry management, lead tracking, and tiling and grouting enquiry-to-tiling or grouting job conversion, OctopusPro helps your team review new opportunities sooner, send quotes promptly, and move every lead efficiently from first contact to confirmed tiling or grouting job.

Website Inquiry Widget and Customer Portal Contact Us Lead Funnel

Website Enquiry Widget and Customer Portal Contact Us Lead Funnel

Capture more quote requests, reduce missed opportunities, and give your team a faster path from enquiry to tiling and grouting quote or tiling or grouting job. With the embedded lead capture form for your website and the Customer Portal Contact Us tiling and grouting enquiry form, OctopusPro lets prospects submit service details, addresses, photos, and timing questions when they are not ready to book yet. Each submission automatically creates a tiling and grouting enquiry your team can qualify, follow up, and convert into a tiling and grouting quote or tiling or grouting job without re-entering details. This is especially valuable for customer intake calls, tiling and grouting enquiries, complex tiling and grouting programmes, commercial tiling and grouting jobs and enquiries, and other “tiling and grouting quote-first” tiling and grouting jobs.

Automated Lead Recovery and Booking Follow-Up

Recover lost revenue, reduce manual chasing, and stop leads from going cold with more consistent follow-up. OctopusPro helps you re-engage incomplete tiling and grouting bookings and missed opportunities using automated tiling and grouting enquiry contact-attempt notifications and abandoned cart follow-up messages, along with lead follow-up reminders. This helps your team stay on top of open opportunities, respond more consistently, and convert more leads into booked work.

New Enquiry Notifications and Full Tiling and Grouting Enquiry Review Workflow

New Enquiry Notifications and Full Tiling and Grouting Enquiry Review Workflow

Help your tiling team respond sooner, qualify leads faster, and make sure promising tiling and grouting jobs do not sit unanswered. With web and mobile tiling and grouting enquiry notifications in OctopusPro’s notifications centre and a full tiling and grouting enquiry details view for lead qualification, follow-up, and conversion, your team can review service details, addresses, photos, communication history, follow-up reminders, lead source data, and conversion options from one screen as soon as a new tiling and grouting enquiry is submitted. This helps you respond faster, stay organised, and convert more tiling and grouting enquiries into quotes and confirmed tiling and grouting jobs.

Inquiry Discussions, Internal Notes, and Customer Updates

Enquiry Discussions, Internal Notes, and Customer Updates

Keep every pre-tiling or grouting job conversation in context, help your team collaborate more effectively, and follow up with greater confidence. With threaded tiling and grouting enquiry discussions, internal notes, and visibility controls and email, SMS, and calling directly from tiling and grouting enquiries, OctopusPro lets your team collaborate internally, attach files, share customer-visible updates when needed, and maintain a complete communication trail linked to the tiling and grouting enquiry instead of scattered across inboxes, text messages, and personal notes.

Grow profitably

Make scheduling, quoting, and payments easier to manage.

Give your team a tiler way to handle tiling and grouting packages, urgent tiling and grouting service requests, recurring tiling and grouting bookings, reminders, approvals, invoicing, and payment collection from one system.

PaymentsInvoicesUrgent tiling and grouting service requests

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Website booking channel

Integrate your website and start accepting tiling and grouting bookings online

Turn your website into a 24/7 booking channel that generates more tiling and grouting enquiries, tiling and grouting service requests, tiling and grouting pre-job inspections, and quote requests without adding extra admin

OctopusPro helps tiling contractors and property maintenance tiling teams prevent urgent tiling and grouting service requests, give customers clearer booking options, and make sure your team has enough time to prepare, assign staff, and travel to the job.

Customer Online Booking and Self Service

Self-Service Online Booking for Tiling and Grouting Jobs

Make tiling and grouting booking easier for customers, reduce admin, and manage scheduling, dispatch, and tiling or grouting job progress from one connected system. With online tiling and grouting quotes, bookings, and job management, OctopusPro helps your team manage work from anywhere while customers can request quotes and book tiling, tile installation, and grouting contractor services through your website. Customise the tiling and grouting booking experience to match your brand, present your tiling, tile installation, and grouting contractor services clearly, and use it as part of your website or as a standalone tiling and grouting booking site.

Online Tiling and Grouting Booking and Job Management

Customer Self-Service Booking Rescheduling

Reduce admin, improve convenience, and give customers more flexibility with customer self-service tiling and grouting booking rescheduling. OctopusPro lets customers reschedule tiling and grouting bookings through the customer portal or directly from tiling and grouting booking confirmation and reminder emails, while your business keeps control with minimum notice rules for tiling and grouting booking changes. This helps your team cut back on calls and back-and-forth messages, reduce scheduling conflicts, and make it easier for customers to update their tiling or grouting job without leaving your system.

Controls for Exact Times, Time Windows, and Advance Notice

Offer clearer tiling or grouting job choices to customers while keeping tighter control over availability and scheduling. With exact tiling and grouting booking start times and customer time-window settings and minimum notice time rules for new online tiling and grouting pre-job inspections, OctopusPro lets you choose whether customers book a precise time or an available time window, while controlling how much notice is required. This helps create a smoother online tiling and grouting booking experience and reduce last-minute scheduling pressure.

Compatible with all website builders, regardless of the platform

Add online booking and lead capture to your existing site without rebuilding your website or changing platforms

Automated Service Reminder Notifications

Automated Tiling or Grouting Job Reminder Notifications

Bring customers back at the right time, improve retention, and generate more repeat revenue with automated tiling reminders. OctopusPro helps you send recurring and follow-up reminders for tiling, tile installation, and grouting contractor services such as post-tiling follow-ups, repeat tiling and grouting schedule renewals, follow-up visits, tiling or grouting job reminders, and recurring property tiling programmes, repeat tiling, tile installation, and grouting contractor services, strata, real estate, and multi-site tiling and grouting jobs, and recurring tiling and grouting work, and planned follow-up visits and recurring tiling and grouting programmes, making repeat tiling and grouting booking easier and helping you stay top of mind. See Automate Recurring Service Reminders for Tiling Customers.

Recurring and Repeat Tiling and Grouting Bookings

Recurring and Repeat Tiling and Grouting Jobs

Lock in future work, reduce rebooking admin, and create more predictable recurring revenue with repeat and recurring tiling and grouting scheduling. OctopusPro lets you create repeat and recurring tiling and grouting bookings for tiling, tile installation, and grouting contractor services such as follow-up visits, strata, real estate, and multi-site tiling and grouting jobs, recurring tiling and grouting pre-job inspections, customer intake calls, planned reviews, and repeat tiling, tile installation, and grouting contractor services, while also letting you offer recurring online tiling and grouting bookings for customers.

Voucher Codes, Promotions, and Tiling Service Campaigns

Create more demand, win new customers, and bring existing customers back with targeted offers and seasonal tiling campaigns. OctopusPro helps you drive more tiling and grouting bookings using discount voucher code management and customer portal promotions and homepage banners, making it easy to launch first-service discounts, time-sensitive offers, and seasonal tiling campaigns that attract new business and encourage repeat tiling and grouting bookings.

Support your team

Give tilers clearer schedules and better job details.

Help tilers and grouting technicians arrive prepared with customer details, property profiles, job notes, service addresses, forms, and tiling and grouting booking updates available from the admin dashboard or mobile app.

Mobile appJob notesLocation details

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Multi-Address Tiling and Grouting Bookings

Mobile, Customer-Site, and Multi-Site Tiling and Grouting Jobs

Reduce confusion, price travel more accurately, and handle complex customer-site tiling and grouting scheduling, multi-property routes, strata work, commercial sites, and urgent tiling and grouting call-outs with greater control. OctopusPro supports multi-address tiling and grouting bookings for home, customer-site service address, mobile service area, multi-property, and multi-site tiling and grouting jobs, making it easier to manage urgent tiling and grouting service requests, customer-site tiling, tile repair, and grouting jobs, property-based tiling and grouting jobs, customer-site service visits, online photo-based tiling and grouting quote request details, and other multi-site tiling and grouting workflows. You can also use distance-based travel fees to calculate travel between customer properties, service addresses, commercial sites, rental properties, and managed sites where needed, helping you recover technician travel time more fairly while keeping pricing clearer for customers.

Exact GPS Coordinates, Shared Pin Links, and Google Maps URLs

Exact Customer-Site Tiling Locations, Shared Pin Links, and Google Maps URLs

Improve location accuracy, speed up dispatch, reduce location errors, and help tilers and grouting technicians reach the exact service address faster for customer-site, property-based, and mobile tiling and grouting pre-job inspections, and hard-to-access tiling and grouting jobs. With Google Maps URL and shared pin capture during tiling or grouting job and mobile tiling and grouting location tools for precise customer-site, property-based, and mobile service addresses, your team can paste a customer’s dropped pin or Google Maps share link into the service address prompt, confirm the exact service address on the map, and use precise GPS pin locations for last-minute customer-site and mobile tiling and grouting service requests and hard-to-find service addresses.

Assign Tilers Faster with Real-Time Mobile Tiler and Fieldworker Tracking

Improve response times, reduce unnecessary travel, and make faster dispatch decisions with real-time fieldworker tracking. OctopusPro helps your team view active tilers and grouting technicians on a live map, identify the closest available mobile tiling and grouting technician for urgent tiling and grouting bookings, and schedule work more efficiently based on real-time location. See how it works in our real-time fieldworker location tracking software guide.

Real Time Fieldworker Location Tracking Summary

ETA Updates and Geofenced Mobile Tiling or Grouting Job Progress

Improve punctuality, reduce “where is my tiler?” calls, and give dispatchers clearer tiling or grouting job progress visibility with real-time tracking and automated updates. OctopusPro combines real-time GPS tracking and live tiling or grouting job status updates with live ETA updates, GPS tiling and grouting booking tracking, and running-late alerts, plus geofenced arrival and automatic fieldworker check-out. This helps your team monitor technician travel, arrival, and departure more accurately and keep scheduled tiling and grouting jobs running on time.

Live Technician Tracking for Customers

Live Tiler Tracking for Customers

Set clearer arrival expectations, improve customer confidence, and reduce unnecessary calls to your admin team with live tiler tracking for customers. OctopusPro lets customers follow their assigned tiler while they are on the way, helping create a more transparent service experience and making arrival times easier to understand.

Fieldworker Address Privacy Until On the Way

Address Privacy Until the Tiler Is On the Way

Protect customer privacy, control when sensitive address details are revealed, and keep visibility aligned with your dispatch workflow. With address masking until the tiler taps On the Way and fieldworker permissions that control what mobile tiling staff can view in the app, OctopusPro helps prevent premature access to sensitive locations and supports stronger privacy controls based on technician travel status.

Nearby Tiling and Grouting Jobs and Proximity-Based Dispatch

Nearby Tiling and Grouting Jobs and Proximity-Based Tiler Assignment

Reduce travel time, improve response times, and fit more profitable work into each day with Nearby Tiling and Grouting Jobs and proximity-based scheduling for tiling and grouting technicians. OctopusPro helps dispatchers and tilers and grouting technicians view tiling and grouting jobs by geographic proximity, identify the closest qualified tiler, and cluster work more efficiently across online tiling and grouting enquiries and photo-based tiling and grout repair quote requests, customer-site tiling and grouting visits, property-based tiling and grouting jobs, and urgent tiling and grouting service requests. This supports smarter route planning and helps your team complete more tiling and grouting jobs without sacrificing service quality. In simple terms, Nearby Tiling and Grouting Jobs proximity-based scheduling helps you plan around a tiling or grouting job by showing nearby tiling and grouting jobs, travel distance, and available time slots so you can cluster tiling and grouting jobs and optimise routes. In contrast, Real-Time Fieldworker Location Tracking software shows the live location of active tilers and grouting technicians, helping dispatchers identify who is closest right now for faster technician assignment and real-time dispatch decisions.

Customer experience

Create a smoother booking journey for tiling, tile repair, and grouting customers.

Let customers request tiling and grouting bookings online, receive confirmations and reminders, update tiling and grouting jobs where allowed, and stay informed before and after each tiling or grouting job.

Online tiling and grouting bookingConfirmationsRescheduling

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Customer, Property Profile, and Relationship Management

OctopusPro’s built-in CRM tools bring together customer details, service addresses, property profiles, quotes, tiling and grouting bookings, invoices, complaints, and a complete communication history in one organised system. You can also manage customer and property profile custom fields, labels, internal notes, properties or properties or assets linked to the customer, account statements, and billing details from one profile, while giving customers a secure self-service space through customer portal profile management to keep their details up to date. This helps your team respond faster, personalise service more easily, and maintain a clearer customer record across the full relationship lifecycle.

CRM Management Features

Automated Tiling or Grouting Job Reminders and Confirmations

Reduce no-shows, protect tiler time, reduce cancellations, and keep customers and tilers and grouting technicians better informed without extra manual follow-up. With automated email, SMS, and app reminders and confirmations, OctopusPro can send reminders before scheduled tiling and grouting jobs and confirmations with the necessary tiling and grouting booking information for upcoming, booked, rescheduled, changed, or cancelled tiling and grouting jobs. You can also customise your reminder and confirmation messages to match your workflow and branding, helping keep every tiling or grouting job on track and everyone informed every step of the way.

Automate Client and Staff Communication

Automate Customer and Staff Communication

Save hours of admin, reply faster, keep your admin staff, tilers, and technicians aligned, and present a more professional and consistent image at every stage of the tiling or grouting job. With email and SMS automations for customer updates, reminders, and internal staff communication, plus canned responses and reusable message templates, you can send status updates, on-the-way notifications, rescheduling alerts, quotes, invoices, payment reminders, follow-ups, internal prompts to staff, and consistent replies to common tiling and grouting enquiries, tiling and grouting questions, updates, approvals, and follow-ups without rewriting the same messages every time.

Two-Way Customer and Technician Communication

Two-Way Customer and Tiler Communication

Keep everyone aligned, make communication easier to track, and reduce delays caused by scattered messages. With two-way tiling or grouting job communication and direct messaging with tilers and grouting technicians through OctopusPro, your team can contact customers, contact tilers and grouting technicians, send updates, request approvals, answer questions, and keep chat, SMS, calls, and communication history linked to the relevant tiling and grouting record instead of scattered across personal devices.

WhatsApp Integration

Reach customers and tilers and grouting technicians faster, reduce communication delays, and manage WhatsApp messaging from one central system with WhatsApp Business integration through Meta. OctopusPro lets you use approved Meta templates for confirmations, reminders, status updates, follow-ups, first-contact auto-responses, and targeted bulk WhatsApp campaigns to mailing lists. It also helps you track template status, message service address, read rates, failures, and overall account activity, giving your team better visibility and control over day-to-day service communication and outreach.

Digital phone system, missed-call workflows, and call logging

Deliver a more professional calling experience, keep every call linked to the right customer record, and manage phone communication more efficiently from one system. OctopusPro lets your team handle business calls, SMS, voicemails, call routing, and call logs in one connected workflow, with in-app calling, team-based number routing, missed-call workflows, and communication history tied to the right records. This helps your team stay organised and responsive without relying on personal mobiles. See the Digital Phone System guide.

Unified Notifications Hub Across Web and Mobile

Unified Notifications Hub Across Web and Mobile

Help your team respond faster, stay organised, and keep time-critical communication from being missed with one central notifications hub across web and mobile. OctopusPro brings calls, voicemails, SMS, discussions, leads, and operational updates into a notifications centre for web and tilers and grouting technicians, supported by a live dashboard with tiling and grouting enquiries, SMS, and discussion widgets. This gives reception, admin staff, and dispatchers a clear view of what needs attention next, helping them react faster to new leads, missed calls, internal updates, and time-sensitive service communication.

Share Tiling, Tile Repair, and Grouting Notes, Photos, Forms, and Attachments with Tilers

Give tilers and grouting technicians the context they need before they start, reduce back-and-forth, and help tiling and grouting jobs get completed more accurately with better field collaboration and documentation. With tiling or grouting job attachments, OctopusPro lets your team attach estimates, photos, site tiling and grouting pre-job inspection images, instructions, invoices, and other tiling or grouting job-related files, while also allowing tilers and grouting technicians to upload before-and-after photos and other field images as the work progresses. This keeps admin staff, tilers, and technicians aligned, improves communication, and creates clearer proof of completed tiling, tile repair, or grouting work and completion throughout the tiling or grouting job.

Secure Cloud Storage for Photos, Documents, and Service Records

Secure Cloud Storage for Documents, Forms, and Tiling and Grouting Records

Keep critical tiling and grouting booking information secure, accessible, and easy to find throughout the full service lifecycle. OctopusPro securely stores your business data in the cloud, giving your team reliable long-term access to the records, attachments, and documentation connected to each tiling or grouting job. Whether your staff are in the admin dashboard, on-site at customer properties, or working remotely on admin tasks, they can quickly find the information they need to quote, schedule, deliver tiling and grouting jobs, invoice, and follow up with confidence. This helps maintain continuity across every stage of the service process without relying on paper files or scattered files or systems.

Get Paid Faster and Keep Cash Flow Under Control

Shorten the time between completing work and collecting payment while keeping invoicing and payment records easier to manage. OctopusPro helps tiling contractors manage invoicing, payments, deposits, and refunds more efficiently. Generate invoices quickly, collect payments through supported gateways, track balances, automate reminders, and maintain clear financial records for every tiling or grouting job. This reduces admin work and creates a smoother payment experience for both customers and staff.

Saved Cards, Card on File, and Flexible Deposit Terms

Saved Cards, Card on File, and Flexible Deposit Terms

Reduce payment friction, make it easier for customers to approve work, and support more flexible tiling or grouting job and payment workflows. With service payment terms for deposits, card-on-file, and pay-later tiling and grouting bookings and saved payment methods in the customer portal, OctopusPro lets you collect deposits, securely store cards for later charging, and help returning customers pay faster without re-entering their details. This is especially useful for customer intake calls, tiling and grouting enquiries, approval-based tiling and grouting jobs, urgent mobile tiling and grouting call-outs, recurring maintenance, and balance-after-service workflows.

Card-present, mobile, and online payments in one workflow

Mobile, card-present, and online payments in one workflow

Get paid faster, reduce admin, and give customers more ways to pay with one connected payment workflow. OctopusPro supports online deposits and secure payment methods, mobile payment collection, card-present payments at the customer site or during a mobile tiling or grouting job, and secure payment links sent with quotes and invoices. It integrates with multiple payment gateways, including Stripe, PayPal, Authorize.Net, Square, Checkout.com, eWAY, WePay, and Tap, so you can collect deposits, balances, and on-site payments more efficiently while keeping quoting, invoicing, and payment collection connected in one system.

Ad-Hoc Services and On-Site Charge Adjustments

Ad-Hoc Tiling, Tile Repair, Regrouting, and On-Site Charge Adjustments

Capture extra labour, tile, grout, and tiling materials, equipment, supplies, and one-off charges immediately so changing tiling or grouting job scope does not lead to missed revenue. With custom tiling, tile installation, and grouting contractor services and non-catalogue line items added from the fieldworker app, tilers and grouting technicians can record unexpected labour, extra labour time, extra tile, grout, and tiling materials, equipment, supplies, and other additional tiling or grouting job items directly in quotes, tiling and grouting bookings, and invoices from the field.

Integrate with industry-leading payment gateways

In-App Invoicing and Payment Collection for Mobile Tiling and Grouting Jobs

Close out tiling and grouting jobs faster, invoice sooner, get paid closer to tiling or grouting job completion, and make payment collection easier while the tiler is still on-site or completing the visit. With instant invoicing and in-app invoicing and payment collection, OctopusPro lets tilers and grouting technicians create invoices and take payment as soon as the tiling or grouting job is completed, helping reduce delays, improve transparency, shorten the gap between finishing the tiling or grouting job and collecting payment, and keep cash flow improving.

Invoice Labels, Tracking, and Audit Trail

Stay organised, resolve disputes faster, and give your team clearer visibility over invoice progress with invoice labels and tags plus a detailed invoice history log and audit trail. Categorise invoices by workflow stage, track key actions such as sent, edited, paid, or voided, and quickly review what changed, when it changed, and who made the update. This makes it easier to manage finance workflows, investigate billing questions, and keep invoice records clearer and more accountable as your operation grows.

Digital Signature Capture

Approve work faster, reduce paperwork, and create a more reliable sign-off process with digital signature capture. Collect customer approval and sign-off for quotes, tiling and grouting bookings, and invoices electronically, whether the customer signs through any browser on their own phone or device using a secure link, or signs on-site through the fieldworker app when the tiler is with them. This helps you confirm approvals faster, capture proof of service more professionally, and maintain a clearer digital record without paper forms.

Automated Payment Reminders

Improve collections, protect cash flow, reduce overdue invoices, and save your team time with automated payment reminders. Automatically send unpaid and overdue invoice follow-ups by email, SMS, and WhatsApp. It also works well with customer billing cycles for consolidated invoicing and custom invoice due dates and billing terms, making it easier to align reminders with agreed payment schedules, recurring billing arrangements, and customer-specific billing dates so you can get paid faster and manage accounts more consistently.

Branded Invoice PDFs and Payment Advice

Branded Invoice PDFs and Payment Advice

Look more professional, reduce confusion, and help customers pay faster with clear branded invoice documents. With custom invoice PDF templates, branding, and payment advice, you can add your logo, choose logo alignment, customise the layout, and style your invoices with your preferred font family, font size, font color, and border color to better match your brand. You can also add custom header and footer content, include clear payment instructions, terms, tiling, tile repair, and grouting notes, or legal disclaimers, and apply different branding for different trading names, helping make invoices easier to understand, more consistent, and more professional to send.

Payment Tracking, Due Dates, and Terms

Payment Tracking, Due Dates, and Terms

Improve cash flow control, set clearer payment expectations, and make balances, deposits, refunds, and due dates easier to manage. OctopusPro gives staff and customers clear visibility of payments, receipts, deposits, and refunds, including paid amounts, outstanding balances, and payment history, while allowing you to apply invoice due dates and payment terms such as pay on completion, tiling or grouting job start, Net terms, or fixed billing dates at invoice, customer, service, or company level. This makes it easier to support trade accounts, part-payments, and deposit-based tiling and grouting jobs, track overdue invoices more accurately, and align reminders and collections with agreed payment schedules.

Mobile tiling and grouting

Coordinate mobile tiling crews without the guesswork.

Use mobile tiling and grouting contractor service areas, travel details, saved locations, map links, and technician availability to manage customer-site tiling and grouting, multi-site tiling and grouting jobs, venue tiling and grouting bookings, and urgent tiling and grouting service requests more efficiently.

Service areasTravel detailsMap links

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Efficiently Manage Multi-Site Tiling Contracts and Repeat Tiling, Tile Repair, and Grouting Work

Handle higher tiling or grouting job volume more efficiently, deliver more consistent service, and keep multi-site tiling and grouting jobs, strata, real estate, and multi-site tiling and grouting jobs, or tiling and grouting contractor service and contract work organised from one connected system. OctopusPro helps businesses serving commercial tiling and grouting contractor service portfolios, trade accounts, logistics operators, government tiling and grouting jobs, and corporate customers manage multiple tiling and grouting jobs, repeated tiling and grouting jobs, and long-term service contracts in one place. With tiling and grouting history tracking, automated communication, and centralized scheduling, it becomes easier to coordinate ongoing work, maintain service quality, and manage contract customers more effectively as your business grows.

Ad-Hoc Services and On-Site Charge Adjustments

Group and Merge Invoices

Reduce billing admin, improve invoice clarity, and present customers and property managers, property managers and real estate partners, facilities managers, offices, hotels, and managed properties, and repeat customer accounts with a more professional view of charges using grouped and merged invoices. This is especially useful for trade accounts, recurring maintenance programs, and businesses managing multiple tiling and grouting jobs for the same customer, helping you keep billing accurate and easier to manage as your operation grows.

Optimise Billing Cycles for Corporate, Multi-Location, and Repeat Tiling Customers

Reduce billing admin, simplify reconciliation, and manage high-volume commercial tiling and grouting contractor service invoicing more efficiently with flexible billing cycle management. OctopusPro helps you group multiple completed tiling and grouting jobs into scheduled invoices for trade accounts, multi-site tiling and grouting jobs, strata, real estate, and multi-site tiling and grouting jobs, or tiling and grouting contractor service customers, and other commercial tiling and grouting contractor service customers, making recurring billing clearer, more organised, and easier to control.

Tiling packages

Sell and manage tiling and grouting packages more professionally.

Create clearer tiling and grouting quotes, package options, service add-ons, follow-up reminders, and recurring tiling and grouting workflows so your team can manage sales and delivery in one place.

Tiling and Grouting PackagesAdd-on servicesQuote follow-ups

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Configured for Your Automotive Workflow

Configured for Your Tiling and Grouting Workflow

Run your business more efficiently with a system that fits your workflow instead of forcing you into a generic setup. OctopusPro supports mobile, tiling contractor operations, and hybrid service service address workflows, so you can manage the way you work today and adapt more easily as your business grows.

Multi-location workshop and branch management

Multi-Property Tiling Contractor and Service Area Management

Keep growing without losing control by managing multiple service areas, mobile service zones, and hybrid operations in one system. OctopusPro helps you assign tiling, tile installation, and grouting contractor services and tilers and grouting technicians by location, control which service area handles each tiling or grouting job, filter schedules by area, and keep reporting, payments, and operations organised as your business expands. See Multi-Location POS, Booking Location Types, and Fieldworker Tiling and Grouting Contractor Service Areas.

Distance-Based Travel Fees and Geo-Pricing Zones

Distance-Based Travel Fees and Geo-Pricing Zones

Protect margin on mobile work and charge more accurately for travel, distance, and tiling and grouting contractor service area pricing. With distance-based travel fees for mobile tiling and grouting call-outs and geo-pricing zones for field mobile tiling and grouting contractor service areas, OctopusPro can automatically apply free travel thresholds, per-kilometre or per-mile charges, and different pricing by suburb, postcode, or service zone, so the right travel fee is added without manual calculation.

Team Jobs with Lead Mechanics and Assistants

Team Tiling and Grouting Jobs with Lead Tilers, Assistants, and Support Staff

Complete larger tiling and grouting jobs more efficiently, define team roles more clearly, and keep accountability and payroll organised when multiple tilers and grouting technicians are needed on-site. OctopusPro lets you assign multiple tilers and grouting technicians to one tiling or grouting job and manage support team accounts for lead tilers and grouting technicians and assistants for bigger tiling and grouting jobs, online enquiry and customer-site tiling or grouting job scheduling work, multi-site tiling and grouting jobs, strata, real estate, and multi-site tiling and grouting jobs, or tiling and grouting contractor service, and specialist support.

Real-Time Technician Activity Log

Real-Time Tiler Activity Log

Improve accountability, resolve disputes faster, and give managers clearer visibility with a real-time activity log and audit trail. OctopusPro records tiler actions, status changes, and tiling or grouting job updates as they happen, making performance easier to monitor and issues easier to investigate.

Tiler Time Tracking, Attendance, and Timesheets

Track labour more accurately, improve payroll confidence, and get clearer visibility into tiler productivity. OctopusPro records job attendance, check-in and check-out activity, travel, tiling or grouting job progress, and working hours in real time, helping you reduce reliance on manual timesheets and improve accountability, payroll accuracy, and reporting. See Fieldworker Check-In / Check-Out Tracking and Tilers and Technicians, Sub-tilers and grouting technicians & Payroll.

Scale with confidence

Built for solo tilers, growing tiling crews, mobile teams, and tiling contractor businesses.

Whether you manage one tiler or a multi-tiler operation, OctopusPro helps keep scheduling, dispatch, records, communication, billing, and reporting organised as demand increases.

Solo tilers and grouting techniciansMulti-tiling teamstiling contractor operations

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Tiler Payroll and Commission Management

Improve payroll accuracy, reduce admin, and manage tiler commissions and mixed pay models with more confidence. OctopusPro helps you calculate earnings, commissions, and payouts more reliably for employee tilers and grouting technicians, subcontractors, and mixed pay structures, helping reduce manual work and payroll disputes. See Fieldworker Payroll Management & Reconciliation.

Reduce missed work

Stop tiling and grouting bookings, follow-ups, and payments slipping through the cracks.

Use reminders, statuses, notifications, customer records, quote follow-ups, and payment workflows to keep every tiling or grouting job moving from enquiry to completion.

StatusesNotificationsPayment workflows

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Reduce Complaints and Deliver a Better Tiling Customer Experience

Resolve issues faster, protect your reputation, improve customer satisfaction, and give customers more confidence with a clearer, more reliable complaint handling process. OctopusPro helps you manage complaints and service issues, handle payment issues and service questions, keep customers updated, track progress, and maintain complete customer communication records with a full history of actions taken. With issue and complaint management for service businesses, your team gets clearer workflows, better visibility, and stronger accountability so problems are handled properly, resolved faster, and nothing slips through the cracks.

Client Feedback and Review Management

Customer Feedback and Review Management

Build a stronger reputation, improve service quality, gain clearer customer insights, and add more trusted social proof with customer feedback, ratings, and reviews for service businesses. OctopusPro helps you collect internal feedback, monitor customer sentiment, and improve service service address. You can also use Google Tiling and Grouting Reviews integration and automated review requests to display public Google Tiling and Grouting Reviews, send customers to your Google review page, and automate review requests by email and SMS.

Automated tiling and grouting review requests and customer reactivation marketing

Automated review requests and customer reactivation marketing

Save time, re-engage past customers, and promote future tiling, tile installation, and grouting contractor services more effectively with automated follow-up and targeted outreach. OctopusPro helps you request feedback after completed tiling and grouting jobs using Customer Feedback, Ratings & Tiling and Grouting Reviews, automate follow-up workflows through Workflow Automations, and use Mailing Lists plus Mailchimp Integration to re-engage customers, market seasonal or recurring tiling, tile installation, and grouting contractor services such as tiling and grouting intake calls, follow-up tiling and grouting pre-job inspections, customer check-ins, strata, real estate, and multi-site tiling and grouting jobs, and recurring tiling and grouting work, and keep your business in front of the right audience with less manual effort.

Mailing Lists and Client Marketing

Mailing Lists and Customer Marketing

Grow repeat business, improve campaign targeting, and keep your marketing organised with built-in mailing list management software for service businesses. Create customer and staff mailing lists using filters like location, tiling and grouting history, labels, and tiling or grouting job status, then use them for promotions, reminders, updates, and reactivation campaigns. You can also integrate OctopusPro mailing lists with Mailchimp for email marketing, automation, and reporting, and learn how to manage campaigns more effectively in the mailing lists marketing guide.

Professional setup

A better system for tiling contractor businesses ready to grow.

Tiling and Grouting Review plans, start a trial, or book support to plan how OctopusPro can fit your services, tilers and grouting technicians, locations, tiling and grouting packages, customer portal, and reporting workflows.

Pricing optionsSetup supportCustomer portal

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Accounting Integration with Xero and QuickBooks

Accounting Integration with Xero and QuickBooks

Save admin time, reduce double entry, improve accuracy, and make reconciliation easier by connecting OctopusPro with Xero and QuickBooks accounting integration. OctopusPro helps tiling contractors and property maintenance tiling teams sync customers, invoices, payments, and service items between their operational and financial systems, so tiling contractor operations, mobile tiling and grouting jobs, multi-site tiling and grouting jobs, strata, real estate, and multi-site tiling and grouting jobs, and tiling and grouting contractor service billing records stay aligned. This makes it easier to automate invoice creation from quotes, tiling and grouting bookings, and completed tiling and grouting jobs, track deposits and part-payments, keep overdue balances visible, issue receipts and payment confirmations, and give your bookkeeper or accountant tiler, more up-to-date records for reporting, reconciliation, and tax time.

Open API, Webhooks & Third-Party Integrations

Open API, Webhooks & Third-Party Integrations

Reduce manual work, connect your systems more effectively, and keep data flowing smoothly across your business with API access, webhooks, and third-party integrations. OctopusPro can connect with Mailchimp, Google Maps API, Google Tiling and Grouting Reviews, Facebook Page & Messenger, and external CRM, ERP, accounting, and reporting platforms. With the Open API and webhooks, you can sync customers, tiling and grouting enquiries, quotes, tiling and grouting bookings, invoices, and payments, build custom portals or apps, create dashboards in Power BI, Looker, and Tableau, and trigger real-time actions such as Slack or Teams alerts when quotes change, payments are approved, or missed calls need follow-up.

Secure, Searchable Reporting for Your Entire Operation

Make better decisions faster, track performance more accurately, and keep a reliable record of your business activity with secure, searchable reporting. With real-time reporting across tiling and grouting bookings, tilers and grouting technicians, customers, invoices, payments, sales, and operational activity, you can quickly find the data you need, monitor trends, export reports when required, and maintain clear visibility across your entire operation.

Keep Working Online or Offline

Reduce delays, keep tiling and grouting bookings progressing, and give your team more reliable access to the information they need, even when internet coverage is weak or temporarily unavailable. OctopusPro lets admin staff, tilers, and technicians manage tiling and grouting bookings, customer details, tiling and grouting booking information, and tiler tasks from anywhere, whether they are in the tiling contractor company, on the road, or on-site. With offline capability, tilers and grouting technicians can continue working in the app and update tiling and grouting booking details without interruption, then sync their changes once the connection is restored. This helps maintain productivity in the field, supports uninterrupted service, and reduces the risk of delays caused by poor connectivity.

Offer a Branded App Experience for Your Tiling Contractor Business

Strengthen your brand, make your business look more professional and established to tilers and grouting technicians, and give repeat customers an easier way to remember, access, and stay connected with your business. With your own branded service industry app, you can publish the OctopusPro app under your company name and business identity, helping your business appear more professional and consistent. For customers, this is especially valuable if you offer repeat or recurring tiling, tile installation, and grouting contractor services, as they can access your business more easily and receive push notifications through your branded app, helping build stronger familiarity, trust, and long-term loyalty.

Available Wherever Your Team Works

Keep admin staff, tilers, and technicians productive from the tiling contractor company, the road, or the customer site with one connected system available on iOS, Android, and the web. With fieldworker app access and mobile tiling and grouting management, your team can stay connected and manage work from anywhere.

Reliable Cloud-Based Data Security

Protect sensitive business data while maintaining stronger access control, accountability, and operational control across your team. OctopusPro supports role-based user permissions and secure staff access control, helping reduce risk while ensuring the right team members can securely access the records and information they need from anywhere.

Tiling and Grouting Videos and User Guides

Help your team get up to speed faster and make better use of the platform with the OctopusPro User Guide, webinars, onboarding supplies, and tiling and grouting videos and product walkthroughs. Find step-by-step setup guides, tutorials, and real workflow examples to support onboarding, daily operations, and ongoing improvement across your admin team and field teams.

Implementation support

Launch your tiling and grouting workflow with expert support.

Get help planning your setup, organising tilers and grouting technicians, services, tiling and grouting booking forms, customer portal options, pricing, reminders, and reporting workflows so your tiling contractor business can move from enquiry to paid tiling and grouting booking with less friction.

Setup guidanceWorkflow planningTeam onboarding

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