Yes. OctopusPro is a 100% cloud-based field service management platform, so you can run it from any country with an internet connection. The system supports multiple currencies and tax types (USD, GBP, EUR, GST/VAT, etc.), multiple languages, and automatic time-zone handling, which lets global teams work in their local formats without extra setup.

If your country isn’t listed above, you can still sign up—there are no geographic restrictions.

The free trial gives you 14 days of access to all the features of the system and the field worker app. No credit card required. During or after your trial period, you can upgrade to the plan you wish to continue with.

If you missed the 14-day mark, you can still enter your credit card details, and access all data you entered during your trial.

No, no credit card is needed to get started. You will have 14 days to set up your account before credit card details are required.

No, you don’t need to select a plan yet. During the trial, you can test all features and the field worker app.

The only thing you won’t have access to is the branded customer-facing app, as this requires selecting the Corporate plan and requires setup time.

Absolutely, you can manage your subscription within your account. You can upgrade at any time and it will be reflected in your invoice.

If you wish to downgrade your account, you can do this at the end of your current billing cycle, which is either monthly or annual.

No. If you choose the monthly plan, you can cancel your subscription at any time, no penalties apply. If you choose the annual plan, you save 20% and pay for 12 months upfront.  

Absolutely. 24/7 chat and email support is available as part of the Established and Corporate plans.

Your team size might change over time or even frequently.

With OctopusPro, you pay for the number of users you have. If you subscribe to the monthly plan, you will be billed monthly for the number of users your account has each month.

If you subscribe to the annual plan, you pay upfront for the number of users your team has at that moment, and any added users will be added to your bill on a monthly basis.

Yes, if you select either the Established or Corporate plan, you can add an unlimited amount of admin accounts as well as field worker accounts.

A Fieldworker seat gives each fieldworker/contractor their own login with all tools needed to accept, complete, and bill jobs in the field. Specifically, they can:

Access & login

• Use the native iOS/Android app or a browser profile.
• If someone is both an admin and a fieldworker, they can pick/switch roles at sign-in.

Job workflow tools

• Accept or decline booking requests, then check in/out and record job details.
• Upload photos, videos, and documents as job evidence.
• Capture customer signatures on a touch canvas.
• Generate invoices from quotes, take payments (and deposits/refunds where enabled).

Scheduling & availability features

• Draw their own service area polygons or travel radius so they only receive nearby jobs.
• Use Dynamic Real-Time Availability and, if they can’t attend, propose alternate slots via Reschedule Assist.

Location & travel billing

• Start/stop a GPS mileage meter; distance and charges flow straight onto the invoice when that feature is enabled.

Time & payroll automation

• GPS check-ins feed automated timesheets and payroll reports for admins.

Data capture & compliance

• Complete any custom fields (forms, checklists, uploads, signatures) the business exposes to fieldworkers. Permissions are controlled by admins.

Everything above is included in a standard Fieldworker seat; admins can still fine-tune what each worker sees or can edit through permissions and feature flags.

As an owner-operator, you can subscribe to the OctopusPro Starter Pack, which gives you both admin access and a field worker profile to log into the field worker app.

Accept jobs and communicate with your customers via the app as a worker, and manage the backend of your business using your admin account in the system.

Once you sign up, your account will automatically include a field worker ‘General [Business Name]’

Yes, OctopusPro applies POS functionalities such as payment collection, receipts via SMS and email, customer and sales data analysis, invoicing and fieldworker management.

1. What you always pay

• Platform licence: $99 USD/month or $999 USD/year (covers unlimited admin + fieldworker seats, all core features, hosting & support).

2. Choose ONE usage model (applies only to Unlimited Users):

• Booking Fee model: $1 USD per booked job. Counted when a booking is created and at least one fieldworker is assigned. Quotes, voided or deleted bookings are excluded.
• Commission model: 2 % of the value of invoices created that month. Voided and deleted invoices are excluded; unpaid invoices still count until voided/deleted.

You can switch models anytime in Settings → Billing; the change starts next billing cycle.

3. How it appears on your invoice (example)

Unlimited Users Plan – Platform Licence            $99.00
Booked Jobs (245 x $1)                             $245.00
-- OR --
Revenue Commission (2% of $47,850 invoiced)        $957.00

4. During the 14-day trial
Platform fee and usage fees are waived (charged at $0) so you can test freely.

5. Third-party services

• Google Maps API: On Unlimited, you use your own key. Google gives a generous free monthly quota per API; you only pay Google if you exceed it.
• Twilio SMS/Voice: Billed directly by Twilio on their pay-as-you-go rates.

6. Caps & “unlimited”
No cap on user seats. Storage and API usage follow a fair-use policy (99 % of customers never hit it).

7. Where to review & export charges
All items appear in your OctopusPro invoice PDF/CSV and the Billing History screen for easy reconciliation with Xero/QuickBooks.

Yes—toggle the “Usage Model” selector in Settings › Billing. The new model starts on your next invoice, mirroring the flexibility Stripe gives for usage-based subscriptions.

Short answer – No. The $99 fee is the platform licence for OctopusPro; Google bills you separately for any Maps, Routes or Places requests your own API key makes. But most customers never pay until they grow, because Google now includes a sizeable free-usage allowance and automatic volume discounts.

Why you still need your own key
Unlimited Users accounts can generate tens of thousands of geocode, distance-matrix and route-optimisation calls each month. That volume would breach the limits of OctopusPro’s shared corporate key, so Google requires you to run on a private key tied to your own Cloud Billing account (Google for Developers, Google for Developers).

How the new free tier works (March 2025 update)
Google replaced the old flat “$200 monthly credit” with per-API free buckets worth up to US $3,250 in calls every month. Example allowances:

If you stay below those caps Google charges $0. When you exceed them, pricing slides down tiered bands—for instance Routes API starts at US $0.005 per event, then drops by 20 – 40 % in higher bands. That means costs scale predictably with your booking volume and can fall as you grow.

How to estimate spend

1. Open Google’s interactive pricing calculator and enter your projected monthly request counts (Google Maps Platform).
2. Factor in OctopusPro job volume: each booked job usually triggers one geocode, one autocomplete and one distance-matrix event.
3. The calculator shows the bill after free allowances and volume discounts, so you’ll see “$0” when under quota.

Good to know

• All plans get the same Google discounts; nothing extra to buy from OctopusPro.
• You can set budget alerts in Google Cloud to avoid surprises (Google for Developers).
• Starter and Established plans do not need a private key—your calls ride on OctopusPro’s pooled allowance, which comfortably covers typical SME usage.

So, while the $99 licence doesn’t include Google Maps fees, Google’s expanded free tier means most Unlimited Users customers run at zero or very low mapping cost until they reach serious scale—and even then, tiered pricing keeps your per-booking map spend tiny.

The Branded Mobile App is a fully white-labelled version of OctopusPro published under your company name in the Apple App Store and Google Play. It puts your logo, colours and copy in front of customers, while giving your team the same powerful job-management tools on mobile. (OctopusPro Branded App)

Who uses it & what they can do

• Customers book, confirm/cancel/reschedule, pay invoices, upload photos, receive in app push notifications, and track your fieldworker’s arrival in real time.
• Fieldworkers accept/decline jobs, manage availability, get directions, complete checklists, capture signatures, upload media, and raise invoices/take payments on-site.
• Office/Admin staff monitor locations and progress, auto-send emails/SMS, set specials/seasonal pricing, and pull reports—everything stays synced with the web back office.

Brand & growth benefits
You gain app-store visibility, 24/7 self-service booking, push-style promos (deals, coupons, loyalty), and tighter customer retention—exactly why OctopusPro positions the app as a sales and engagement driver.

Cost & availability

• Available with any plan.
• One-time build fee: US$2,500 per platform (iOS and/or Android). No ongoing OctopusPro charges beyond your normal subscription.

Process
OctopusPro handles the build, branding and store submission; you provide brand assets and approve the final listing. Updates to the core app roll out to your branded version as they’re released.

Want it? contact OctopusPro support team to get started.