Reminders and Confirmation

Manage reminders and confirmations for both customers and staff

OctopusPro empowers you to manage all reminders and confirmations to your fleet’s bookings, appointments and tasks efficiently and profitably in a way that suits your business, staff and customers.

How does it work?

Reminders and confirmations are automatically sent out via email or SMS to all your customers and staff. Alternatively, your staff can efficiently look up resource availability and assist customers by phone, email or SMS. Service providers can choose to either accept instant bookings online or capture booking requests with follow up payment emails subject to customer screening/approval.

Key features

  • Manage booking reminders seamlessly
  • Automate booking confirmation
  • Automate customer communications
  • Manage requests, bookings & cancellation
  • Customised and automated Emails or SMS
  • Advanced customisable reporting
  • Send professional template Emails
  • Link Terms and Conditions, product documents, booking related attachments
  • Allow customers to confirm their bookings directly using your website or app without having to contact your office, saving you time and speeding up the process
  • Reporting, Analysis and Conversion Tracking
  • Export & Import of Data and contact details
  • Connects and Syncs to Google calendar
  • Plus much more

DIRECT COMMUNICATION

Reduce no-shows and improve customer retention by sending email and SMS confirmations, reminders and follow-ups and communicate directly with your customers.

CUSTOMIZABLE EMAIL AND SMS MESSAGES

Easily edit and customize the content of your automated email and SMS communications sent through your OctopusPro account.

EMAIL MARKETING

Easy export your customer lists to send customer newsletters, promotions or other marketing messages, or sync them directly with MailChimp.

EMAIL REMINDERS

Setup automated reminders that will go out to your customers at set dates before their appointments.

BULK SMS

Send bulk SMS to all of your customers containing reminders, offers, promotions or any other messages.

SMS REMINDERS AND CONFIRMATIONS

Send your customers an SMS confirmation of their booking and a reminder just before their appointment.

BOOKING CONFIRMATIONS

Setup booking confirmation templates to send to your customers with all their booking information.

TWO-WAY SMS

Allow customers to reply to all automated messages you send by getting your own dedicated number to use to send and receive text messages.

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Business benefits

  • Automate booking reminders and confirmation
  • Confirm bookings 24/7 with real time availability
  • Reduce booking no show rates
  • Save time with automated reminders and confirmations
  • Centralise information for staff efficiency
  • Access your system anywhere with internet and a browser
  • Manage thousands of bookings effortlessly
  • Report to contractors, staff and site workers
  • Capture data for business analytics, operational optimisation and marketing
  • Keep your staff and customers happy and grow your business!
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OctopusPro mobile workforce booking management system is an integrated online solution for service based businesses of all sizes, with connectivity and integration with leading CRMs and accounting systems.

OctopusPro is designed as the ideal management tool for all mobile or field services, from cleaning, to gardening, mowing, locksmiths, pool care, plumbing, antennas, dog washing, baby sitting, car detailing, removals, skip bins, private tutoring, security, painting, tiling, heating & cooling, solar system installations, pest control, or whatever it may be that your business offers as a service to it’s clients. OctopusPro is also ideal for real estate agents & builders to manage contractors that work on properties they manage.

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