Manage reminders and confirmations for both customers and staff
OctopusPro empowers you to manage all reminders and confirmations to your fleet’s bookings, appointments and tasks efficiently and profitably in a way that suits your business, staff and customers.
How does it work?
Reminders and confirmations are automatically sent out via email or SMS to all your customers and staff. Alternatively, your staff can efficiently look up resource availability and assist customers by phone, email or SMS. Service providers can choose to either accept instant bookings online or capture booking requests with follow up payment emails subject to customer screening/approval.
Reduce no-shows and improve customer retention by sending email and SMS confirmations, reminders and follow-ups and communicate directly with your customers.
CUSTOMIZABLE EMAIL AND SMS MESSAGES
Easily edit and customize the content of your automated email and SMS communications sent through your OctopusPro account.
Easy export your customer lists to send customer newsletters, promotions or other marketing messages, or sync them directly with MailChimp.
Setup automated reminders that will go out to your customers at set dates before their appointments.
Send bulk SMS to all of your customers containing reminders, offers, promotions or any other messages.
SMS REMINDERS AND CONFIRMATIONS
Send your customers an SMS confirmation of their booking and a reminder just before their appointment.
Setup booking confirmation templates to send to your customers with all their booking information.
Allow customers to reply to all automated messages you send by getting your own dedicated number to use to send and receive text messages.
- Automate booking reminders and confirmation
- Confirm bookings 24/7 with real time availability
- Reduce booking no show rates
- Save time with automated reminders and confirmations
- Centralise information for staff efficiency
- Access your system anywhere with internet and a browser
- Manage thousands of bookings effortlessly
- Report to contractors, staff and site workers
- Capture data for business analytics, operational optimisation and marketing
- Keep your staff and customers happy and grow your business!