Mobile Workforce Management

mobile workforce and customer booking management features

It’s the future of how people work – and it’s mobile

Since smartphones have become an increasingly functional part of the work day, mobile access is more crucial than ever to a complex operation like mobile service management.

As web-based solutions and mobile apps replace more antiquated processes, the easiest way to push adoption is by having team members use the powerful computers they already have in their pockets.

Not only does real-time access increase productivity, but it also improves employee morale. Everyone involved in mobile service operations feels constantly connected without an overexerting effort, and each team member can actively see how his own contributions affect success.

Track your mobile workforce and help your jobs stay on schedule

Managing your mobile workforce on a whiteboard or paper starts out simple, but as soon as things start to change, it can take hours of calls to get the schedule back under control. That’s why OctopusPro lets you see everyone’s availability, proximity and open time slots in a simple format, simplifying the process of scheduling jobs, and saving you hassle, headache and time.

OctopusPro helps your office staff avoid frustrating phone tag with your field workers and move things around quickly so you can accept more urgent appointments, satisfying more customers, saving costs and growing your business.

Spend less time worrying about mobile operations and more time achieving your mission

When workers, vehicles and equipment are constantly on the move, managing them can be difficult. Only accessing information at a desk is out of the question. Waiting for field workers to submit paperwork is inefficient, frustrating and error prone.

Since fleet vehicles are constantly on the move, instant access to information from anywhere is a must. With instant updates, fleet managers can make quick, sound decisions in real time. OctopusPro helps you stay connected to your mobile workforce and their information – no matter where they are.

Real-time access triggers a substantial surge in productivity

In reality, mobile workforce management decisions are made far beyond an office desk – in the field, the warehouse, the yard, the boardroom. And when a business has multiple locations, it can be very challenging to supervise a decentralised workforce.

OctopusPro is a web-based solution, which means it is accessible anywhere. Field workers can easily access and update information from anywhere right when they need to.

Customerstostaff
iphonebooking

Key features

  • Allow your mobile workforce to accept and manage bookings on the go
  • Track your mobile workforce locations without the need of calling around
  • View live workers to jobs proximity for urgent and on demand work
  • Instantly flag movement of your mobile workforce during working hours
  • Get live update on jobs while on site
  • Allow workers to easily upload before and after photos of jobs
  • Allow your mobile workforce to email invoice and collect payment
  • Track hours worked by your mobile workforce
  • Eliminate time sheet fraud with job check-in and check-out
  • Get actual daily start and finish times
  • Reduce human error with automated time sheets
  • Detect excessive overtime hours and reduce overtime fraud
  • Reduce driving distance for jobs using advanced scheduling
  • Get automated daily or weekly email reports
  • Get average daily hours and weekly totals
  • Increase bookings and improve scheduling

truck-1-f

GPS fleet monitoring

Increase your team’s productivity with OctopusPro fleet tracking features. As a team manager or business owner, you don’t have enough hours in the day to get everything done. Let OctopusPro help make your job easier and more productive!

map-pins-2-fTrack your mobile workforce

With OctopusPro location tracking, you get all the information you need to eliminate missed or late bookings and reduce waiting time for both your customers and staff. Imagine being able to instantly flag movement of your field workers during working hours, so you know if they are going to be late or if there is going to be a problem.

user-male-check-2-fGet live availability

Increase your booking rate by being able to easily view the availability of your mobile workforce in a one fast easy calendar.

radar-1-f

Fleet tracking capabilities

With OctopusPro you always know where your field workers are, no calling around required, you can add more jobs due to improved scheduling, reduce human error with automated time sheets, get reports emailed daily or weekly automatically. OctopusPro location tracking features help you maximize your team’s efficiency and increase productivity throughout the day.

badge-2-fImprove customer service

Save valuable company time, improve your scheduling and increase customer satisfaction. OctopusPro’s location tracking for your field workers makes customer service easier. With a live location tracking system, you can respond to customer needs with more accuracy and at a faster rate. Respond faster to customer needs by using our field worker tracking to improve job scheduling and by making sure that staff complete their jobs quickly and on-time.

map-pin-1-clock-2-fTrack hours worked

Live Hours Worked Report provides you with all the information you need to reduce fleet labor costs. You’ll see daily actual start and finish times, hours worked, days worked, average daily hours and weekly totals.

And because you can use this report as an electronic time sheet, you’ll be confident that the numbers are accurate. More importantly, you’ll be able to reduce overtime fraud, eliminate time sheet fraud with true check-in/check-out for jobs, monitor locations of available staff for on demand bookings, detect excessive overtime hours.

user-male-remove-2-f

Eliminate time sheet fraud

Running your business should always stay your prime focus, you don’t want to spend precious time and energy validating time sheet entries and unraveling payroll issues. With OctopusPro fleet tracking, you can eliminate time sheet fraud and high overtime costs, eliminate the need of doing paperwork.

timeWork from anywhere

For services that are mobile by nature, real-time access to information is a must. OctopusPro is modern, web-based mobile workforce management software you can use anywhere. Smartphone apps give your team anytime access on the go.

calend

Work better together

Effective mobile workforce management relies on communication and collaboration. Field workers, sales and office staff, supervisors, managers and customers can all work together in one easy-to-use system with OctopusPro.

Access Anywhere & Anytime

Get live updates

Increase your team’s efficiency by getting live updates on what your mobile team is doing as they are doing it, so you are never left in the blank waiting for field workers to update their bookings.

Import & Export Customer Lists

Work smarter, not harder

Stop relying on crude spreadsheets and paper-based processes. OctopusPro reduces manual data entry and management tasks by automating management and follow-up tasks, .

Business benefits:

  • Keep your mobile workforce connected and informed
  • Track your mobile workforce and respond faster to emergencies
  • Beat your competition with live availability
  • Provide more accurate time arrival estimates
  • Provide historical proof of service and eliminate time sheet fraud
  • Make service calls more efficient and reduce running costs
up

Make updating information easy for everyone

Having real-time access to data isn’t just a convenience, it’s a must. When team members can instantly update information and access data from anywhere, it eliminates all the guesswork.

If paper and spreadsheets are being used to manage the team, this means everything is documented in a single physical location, increasing the risk of error and decreasing operations productivity. Instead of begging drivers to fill out and submit forms, let them access and update information with easy-to-use mobile apps while on the go.

Everything you need to track, analyze and improve your mobile service operations

OctopusPro mobile workforce booking management system is an integrated online solution for service based businesses of all sizes, with connectivity and integration with leading CRMs and accounting systems.

OctopusPro is designed as the ideal management tool for all mobile or field services, from cleaning, to gardening, mowing, locksmiths, pool care, plumbing, antennas, dog washing, baby sitting, car detailing, removals, skip bins, private tutoring, security, painting, tiling, heating & cooling, solar system installations, pest control, or whatever it may be that your business offers as a service to it’s clients. OctopusPro is also ideal for real estate agents & builders to manage contractors that work on properties they manage.

Everything to manage your mobile workforce, whether you have 2 or 2,000 workers

pay a fixed cost or pay by the hour

littlebar-chart-4-fGrowth

Manage more bookings per staff member and respond better to emergencies with OctopusPro.

lilspeedoEfficiency

Grow your business through optimising resource availability, proximity, distribution with OctopusPro.

LILBILL2Profitability

Enjoy the benefits of happier customers and staff when you transform your business with OctopusPro.

Scroll to top